New, unopened merchandise sold by Airport Home Appliance in factory-sealed original manufacturer packaging can be returned within thirty (30) days of purchase unless noted in our Return Policy Exceptions listed below. All merchandise must be returned in the same condition it was sold and must be returned to our Product Distribution Center at 3525 Arden Road, Suite 100, Hayward, CA, 94545. Returns may be subject to a 25% restocking fee.
Before accepting the delivery, the customer must inspect the item for damage or manufacturer defects, and if any exist, customers should refuse delivery. If delivery is refused for these reasons, the authorized delivery team will return the unit to our warehouse, and we will contact you within 24 hours to arrange delivery of a new unit.
Return Policy Exceptions
48-Hour Return Policy: Returns must be initiated with Airport Home Appliance within 48-hours of delivery or the time of pickup from an Airport Home Appliance location.
Defective or Damaged Products: Before a customer either accepts delivery or picks up an order, all products should be inspected for defects or damage. If any exists, the customer should notify the driver/employee about damages for options and refuse delivery if you do not want the damaged product. All defects or damages must be reported within 48 hours of delivery or pick up. For any defects noted more than 48 hours after delivery, contact the manufacturer directly. Note- most manufacturers require at least one service call to diagnose a problem.
Open Box/Clearance: All “open box” and clearance products sold “as-is” may be returned in the same condition it was sold for any reason within 7 days from the date of delivery.
Drop-Off Deliveries: If your purchase was dropped off and the unit was not open or inspected, then you assume liability for any damage.
Special Order / Final Sale Items: Special Order merchandise are not eligible for return/exchange unless it is reported damaged or defective within 48 hours of delivery as noted above.
Non-Returnable Items: Delivery & installation accessories (e.g., gas flex lines, electric cords, water lines, etc.), used items, items damaged after delivery or installation, labor charges for work already rendered, delivery fees, installation charges, out-of-box items after the 7-day return window.
Storing Product: For special order items not delivered within 21 days of arrival, your item may be reallocated to another order or returned to the manufacturer.
Refunds are issued in the same form as the original purchase. If the item was paid for by credit or debit card a refund will be made to the same card. If the item was paid for with a check or cash, the amount will be refunded by check within 10 calendar days from the return date.
Updated: December 12, 2022