Return Policy | Airport Home Appliance
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Return Policy

A Return Merchandise Authorization (RMA) number is required for the initiation of all returns. Please contact our Customer Service team at (866) 304-4449 or email us through the Contact Us form found on our website. You can also initiate the process by calling your sales associate. Please read below details of our policy.

Operational/Mechanical Defective Products:

All new-in box products with defects due to operational or mechanical issues must be reported within 48 hours of delivery or pickup to be eligible for a straight exchange. After 48 hours, please contact the product’s manufacturer directly. Contact information for the manufacturer may be found in the product literature. Note: Most manufacturers require at least one service call to diagnose the problem before a return is authorized.

For units installed by the customer or their contractor, all operational or mechanical issues require diagnosis by the manufacturer’s service provider to confirm defectiveness and eligibility for return.

Cosmetic Damage & Delivery Inspection Policy

To ensure a smooth return process, please carefully inspect all items for cosmetic damage or manufacturer defects before accepting delivery.

Here’s what you need to know:

  • Refusing Damaged Items: If you discover any cosmetic damage or manufacturer defects upon delivery, you have the right to refuse the unit immediately. In such cases, the delivery team will return the item to our warehouse, and we’ll contact you within 24 hours to arrange a replacement.
  • Accepting Damaged Items: If you choose to accept the item without inspection, or if damage is discovered after acceptance, the item will not be eligible for a refund or exchange. By accepting the unit without inspection, you assume all liability for cosmetic damage.
  • Restocking Fee: Please note that all returns may be subject to a 25% restocking fee.

Open Box/Clearance Products:

All “Open Box” and “Clearance” products are sold as is, and are considered Final Sale. The product’s full manufacturer’s warranty is still guaranteed to operate. Open Box/Clearance products may have cosmetic wear. No refunds or exchanges.

Special Order Products:

Special order merchandise are items not routinely stocked by Airport Home Appliance and are ordered specifically for you. Special order products are not eligible for return unless they are damaged or defective.

All Home Delivery and warehouse pickup items must be inspected at the time of customer receipt.

Non-Returnable Products, Labor & Installations:

Please note that the following items are not eligible for return:

  • Fees for completed labor (including but not limited to installations and haul-away) and delivery services.
  • Used parts and accessories, including but not limited to water filters, water lines, electric cords, and gas flex lines.

Pick-up of Products to be Returned:

All products that are eligible for return or exchange are subject to a pick-up fee of $ 75

Refund Policy

Once a product is returned, we will start processing your refund.

Refunds are issued in the same form as the original purchase.

  • If the item was paid for by credit or debit card a refund will be made to the same card.
  • If the item was paid for with a check or cash, the amount will be refunded by check within 10 calendar days from the return date.
  • If the item was paid through financing, the amount will be credited against the total balance with the financing company (Wells Fargo or Synchrony)

Sales Order Terms

Special Order Products:

Airport Home Appliance does not stock special-order items; these products are custom-ordered exclusively for you and are not eligible for refund or cancellation. Full payment is required at the time of purchase for all Special Order and Final Sale items, and no changes can be made after 48 hours from the invoice date. We provide all available specifications for your appliance, so it is important to review them carefully and consult with your designer, contractor, or any other relevant parties before placing your order. The estimated time of arrival (ETA) is based on the current ordering process and may vary depending on manufacturer availability and unforeseen delays. All Special Order and Final Sale items must be inspected upon delivery.

After 48 hours from the order date, special order product returns or cancellations, if approved by the manufacturer, will incur a 25% restocking fee.

Delivery & Pick Up:

The customer must pick up or take delivery of all items within 10 days of arrival or “in stock date”. In-stock and special order items not picked up or delivered within said period may be subject to product release or cancellation with a refund.

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