Delivery & Shipping Information
All orders for In-Stock items & items priced $499 & above, placed before 1PM (Monday through Friday) are
eligible for Next Day Delivery Available. Orders placed on Saturday and before 1PM on Sunday are eligible
for delivery on the following Monday. Orders that require installation are not available for Next Day
Delivery and require future scheduling for installation. Additional shipping and installation costs may
apply for built-in, specialty, and/or professional products. Please contact us for more details.
Expedited delivery is not guaranteed and is subject to the availability of delivery slots. Please contact
us for the next-day delivery slot availability of your order. The Expedited delivery is not applicable for
items that are to be installed. Once an order is placed, our installation team will reach out to you to
schedule delivery & installation for the product within 48 hours.
Customer must take delivery of all items within 30 days of arrival or “In-Stock date”. In-Stock and
Special Order items not delivered within said period may be subject to product release or cancellation
with refund.
48 Hour Call
You will be contacted via phone and e-mail between 10:00AM – 10:30AM two days prior to
delivery to confirm availability, delivery address and units to be delivered. You must
confirm to stay on the delivery schedule. If you do not confirm before 6:00PM, we will send
a secondary call between 6:00PM – 6:30PM.
Delivery Time Window Courtesy Call
You will receive a call, text, and an e-mail at 2:00PM the day before your delivery date
informing you of your 4-hour delivery time window. If you do not confirm, you will receive a
secondary notification at 3:00PM, and a third one at 4:00PM.
MISSED YOUR VERIFICATION CALLS or NEED TO RESCHEDULE YOUR DELIVERY?
CALL (866) 304-4449 (Select Option 2 – Customer Service)
PLEASE BE ADVISED A REDELIVERY FEE OF $ 64.95 MAY BE CHARGED:
- For failure to be present during scheduled/confirmed delivery
-
An install/hook up is not completed during time of delivery because plumbing or electrical conditions
are
faulty and not up to code and the team will have to come out again to finish install.
