eCommerce Customer Service Sales Associate
Work Location: One location
- Hayward, CA 94545
- FULL TIME
- Starting at $5,000.00/per month
- Urgent Hiring
Airport Home Appliance is a “Family-Owned Appliance Retailer “that offers the largest selection of appliance brands in Northern California. Our E-Commerce department is the fastest growing part of our business that is looking for self-motivated Full Time or Part Time E-commerce customer service sales associates to make difference.
- Provide coverage support for the live chat, phone, and e-mail enquiries. Also offer customers products & services to meet their needs.
- Take phone orders, enter them into computer system and set up delivery after phone consultation.
- Work with purchasing, logistics & Installation department to make sure customer orders are delivered & installed to customer’s satisfaction.
- Expedite the resolution of customer deliveries, returns and enquiries to maximize customer satisfaction.
- Meet monthly sales & customer satisfaction goals assigned by E-Commerce Manager.
- Maintain your knowledge of the products & services we offer to customers by attending training events in store, corporate office, online and occasionally off site at vendor training events.
- 2+ years’ experience in retail sales or customer service.
- Experience using oracle based ERP such as Netsuite and CRM software such as Sales Force is plus.
- Proven ability to learn quickly about technology products and services.
- A passion for service and customer engagement.
- Committed to total customer satisfaction with outstanding communication, interpersonal skills, and professionalism.
- A team player.
- Previous Appliance Sales Experience is preferred but optional.
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
- 8 hour shift
Ability to commute/relocate
- Hayward, CA 94541: Reliably commute or planning to relocate before starting work (Required)