Airport Home Appliance

Need help? Call us!

phone (866) 304-4449

location_on Store Locations

Have Questions About your Appliance Delivery?

510-342-7800

Available 9am to 4pm Monday - Saturday.

Email for logistics
logistics@airportappliance.com

For quick answers, check out the FAQ's below.

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Delivery Safety Protocols

Masks & Protective Equipment

Our delivery and installation teams are diligently wearing protective equipment in the form of masks and gloves to ensure they minimize risk of transmission. We understand that many of our customers may be uncomfortable with our teams in their home, and are taking every precaution possible

Reducing Touchpoints

When possible our teams are reducing touchpoints in every interaction. Things like signing for delivery or exchanging paperwork are treated with extra caution or omitted where possible or upon customer request.

Social Distancing in Effect

Our team is strictly enforcing social distancing when installing in your home. Please be respectful of our teams and provide them a clear pathway in the home, and avoid crowding them in tight spaces. Your cooperation and consideration is appreciate by our teams and their families, and is essential to ensuring this critical service is undisrupted.

Delivery & Basic Hookup Service

Thank you for choosing Airport Appliances for your delivery needs. The morning of your scheduled delivery, you will receive a call with your four hour delivery window. You can also track your delivery status anytime on our delivery page.

For the safety of our employees and the protection of your new appliances, we require a clear path: outside should be free of ice and snow and inside should be free if rugs or other hazards.

refrigerators

Refrigerators

Requirements:

  • Water connection kit (must be PEX tubing, no copper or plastic lines)
  • 110V-grounded, 3-prong electrical outlet
  • Water valve (shutoff) within 6 ft. of the hookup site
  • If you require a door-swing reversal, the option must be selected in cart before you submit your order. If you request to reverse the door after delivery, there will be a substantial fee.

To Prepare for Your Delivery:

  • Measure the path of delivery and installation area to make sure the new refrigerator will fit perfectly.
  • Verify your current electrical and water connections
  • Unplug and empty out your old refrigerator
electric range

Electric Ranges

Requirements:

  • New electrical cord (3 prong or 4 prong)
  • 240V electric outlet within 4 ft. of the hookup site

To Prepare for Your Delivery:

  • New electrical cord (3 prong or 4 prong)
  • Verify the outlet type (must match the approved types shown above)
  • Unplug and empty out your old range
electric dryers

Electric Dryers

Requirements:

  • New electrical cord (3 prong or 4 prong)
  • 240V electric outlet within 4 ft. of the hookup site
  • If you require a door-swing reversal, the option must be selected in cart before you submit your order. If you request to reverse the door after delivery, there will be a substantial fee.

To Prepare for Your Delivery:

  • Measure the delivery path and installation area to ensure fit for your new dryer
  • Verify the outlet type (must match the approved types shown above)
  • Unplug and empty out your old dryer
washers

Washers

Requirements:

  • New hoses
  • 110V-grounded, 3-prong electrical outlet
  • Corrosive-free hot & cold water valves within 6 ft. of the hookup site
  • Ensure the water supply lines are metal or copper, not PVC

To Prepare for Your Delivery:

  • Measure the delivery path and installation area to ensure fit for your new washer Unplug and empty out your old washer
  • Unplug and empty out your old washer

Delivery & Additional Hook up Service

Additional hookup services are available for gas ranges and dryers, dishwashers, and over the range microwaves.

dishwashers

Dishwashers

Requirements:

  • New dishwasher connection kit
  • Water supply line (shutoff) and electrical outlet within 6 ft. of the hookup site
  • The rough cabinet opening must be at least 24" W X 24" D X 34–1/2" H

To Prepare for Your Delivery:

  • Measure the rough cabinet installation opening
  • Verify your current electrical and water connections
  • Unplug and empty your old dishwasher
gas ranges

Gas Ranges

Requirements:

  • New gas flex connection kit
  • 110V-grounded, 3-prong electrical outlet
  • Rigid, black gas line (no copper)
  • Gas shutoff directly behind the appliance
  • If you require an LP conversion, you must select the option in your cart prior to submitting your order. If you missed it, please contact us immediately at 510-342-7800.

To Prepare for Your Delivery:

  • Measure the path of delivery and installation area to make sure the new range will fit perfectly.
  • Verify your current electrical and gas connections
  • Unplug and empty your old gas range
gas dryers

Gas Dryers

Requirements:

  • New gas flex connection kit
  • 110V-grounded, 3-prong electrical outlet
  • Rigid, black gas line (no copper)
  • Gas shutoff directly behind the appliance
  • If you require an LP conversion, you must select the option in your cart prior to submitting your order. If you missed it, please contact us immediately at 510-342-7800.
  • If you require a door swing reversal (usually from right hinge to left hinge), you must select the option in cart prior to submitting your order. There is a substantial fee to reverse the door after delivery.

To Prepare for Your Delivery:

  • Measure the path of delivery and installation area to make sure the new dryer will fit perfectly.
  • Verify your current electrical and gas connections
  • Unplug and empty your old gas dryer
over the range microwaves

Over-the-Range Microwaves

Requirements:

  • Hardwiring will not be done. A dedicated 110V electric outlet must be directly above the unit
  • Bottom of upper cabinet must be at least 30" from cooking surface below

To Prepare for Your Delivery:

  • Unplug and empty your old microwave

Additional Information

The Airport Appliance Advantage

The benefits of choosing Airport for your deliveries and installations are huge!

Airport believes in providing the best delivery service in California. Our drivers are trained and our managers follow-up with our customers.

Protection Plans

Worry less and save more with online and in-store protection plans, available on all major appliances.

Delivery Day

Our team is dedicated in making sure your delivery process is completed in a timely manner. The more contact information we have, the better. Please provide a primary and secondary number along with an e-mail address. As your delivery date nears, you will be contacted at least twice.

48 HOUR CALL

You will be contacted 48 hours prior to your delivery date via a phone call and e-mail. You must confirm to stay on the delivery schedule.

DELIVERY TIME WINDOW COURTESY CALL

You will receive a call, text and an e-mail the day before your delivery date informing you of your 4-hour delivery time window. You must confirm to stay on the delivery, CONFIRMATION MUST HAPPEN BY 12:00 MIDNIGHT TO STAY ON THE DELIVERY SCHEDULE.

MISSED YOUR VERIFICATION CALLS?
CALL (510) 342-7800 & Select Option 1.

Please ask to speak with your Sales Representative or a Manager

NEED TO RESCHEDULE YOUR DELIVERY?
CALL (510) 342-7800 & Select Option 1.

Rescheduling of deliveries must be done at least 24 hours prior to the delivery date

Frequently Asked Questions

Can my delivery team install using liquid propane hookups?

Yes; but you must have previously indicated the need for a LP conversion and paid the service fee.

Will the delivery team install a unitized (all-in-one) washer dryer?

Yes. Please be sure to measure the delivery path and installation area beforehand to ensure your new unitized washer and dryer will fit.

Will the delivery team install my front-load washer and dryer stacked to save space?

Yes; be sure to indicate you require stacking at the time of sale, and purchase the required stacking kit.

At delivery time, what if my new appliance is damaged or not working correctly?

We will test the operation of your new appliance prior to leaving your home. If you notice any damage or if the appliance is not working properly, our delivery team will connect you with our customer service department to find a resolution before we leave.

Easy Home Delivery and Installation

Whether you’re replacing a broken appliance or upgrading your entire kitchen, we handle everything from unboxing to setup for your new appliances to get you up and running again quickly.

Once your new appliances are installed and working properly, we also clean up after ourselves: removing all packing materials and restoring your home to its original condition.

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