Store Manager - East Bay

Full Job Description

As the manager of an Airport Home Appliance showroom, you are the key to our success. You are a passionate leader with a dedication to excellent customer service and follow through. You will be coaching, training and leading your team daily from the salesfloor.

You will be responsible for sparking and maintaining a strong and competitive atmosphere within the store showroom. Your team will operate in a commission-based system, and previous experience in this type of environment will make you the perfect candidate for this position.

We are looking for someone who can seamlessly transition from motivating the team to impressing customers with outstanding service.

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KEY DUTIES & RESPONSIBILITIES

• Ensures customer and employee safety by maintaining a clean store, free from potential hazards or dangerous behavior
• Maintains showroom excellence by adhering to company policies and procedures, while proposing improvements to store standards
• Completes store operational objectives by recruiting, hiring, and scheduling showroom sales staff
• Inspires sales excellence in-store team by providing exceptional customer service, addressing customer concerns, and ensuring world-class customer experiences
• Coaches and trains store sales team by providing critical feedback
• Evaluates team performance by measuring individual performance against company goals
• Provides essential information to store team through weekly meetings
• Ensures workplace harmony by mediating employee conflicts, documenting infractions, and mentoring store teams in interpersonal communication
• Maintains store signage and another branding to align with strategic company goals by coordinating with the Merchandising Manager and the Marketing department
• Provides relevant and timely feedback to senior management to improve all aspects of company performance, policy, and culture
• Oversees the resolution of customer complaints or issues by cheerful and diligently pursuing appropriate resolutions through cross-departmental collaboration
• Ensures proper and timely deployment of updated store floor matrix plan
• Coordinates with product vendors on customer issuers, store events, and any other activities as necessary

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WE OFFER

• Highly Competitive Pay (Base Salary plus Bonus program)
• Paid Vacation
• Monthly Bonus Opportunities
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K
• Employee Discounts

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REQUIREMENTS

• A proven track record of success in commission-based sales, ideally within the appliance industry or a related field
• Excellent customer service
• Ability to inspire a sense of competition and drive among team members
• Experience in setting and monitoring sales targets, both individual and team-oriented
• High School Diploma or equivalent, BA/BS or higher preferred
• Relevant experience as a manager in a retail environment
• Computer literacy (email, internet, Microsoft Office)

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Job Type:

Full-time

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Pay: $75,000.00 - $95,000.00 per year

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Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

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Experience level:

5 years

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Shift:

• 8 hour shift
• Day shift

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Weekly day range:

• Every weekend
• Monday to Friday

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Work Location:

In person