Airport Home Appliance

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Store Manager- San Jose/East Bay- Premium Appliance Retailer


Work Location: One location

  • Airport Home Appliance - San Jose, CA
  • FULL TIME
  • Starting at $75,000/per year
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Summary Of Position

As the store manager of an Airport Home Appliance showroom, you are the key to our success. You are a passionate leader, wearing your dedication to excellent customer service and follow through on your sleeve every day. Your commitment to coaching, training, inspiring, and leading your team is reflected in store KPI’s, the glowing reviews your customers post online, and the respect of your team.

No two days are the same because every day you find ways to innovate the customer experience, motivate your team to be the best people in the industry, and help customers find the right product for their home.

Key Duties & Responsibilities

  • Ensures customer and employee safety by maintaining a clean store, free from potential hazards or dangerous behavior
  • Maintains showroom excellence by adhering to company policies and procedures, while proposing improvements to store standards
  • Completes store operational objectives by recruiting, hiring, and scheduling showroom sales staff
  • Inspires sales excellence in store team by providing exceptional customer service, addressing customer concerns, and ensuring world-class customer experiences
  • Coaches and trains store sales team by providing critical feedback
  • Evaluates team performance by measuring individual performance against company goals
  • Provides essential information to store team through weekly meetings
  • Ensures workplace harmony by mediating employee conflicts, documenting infractions, and mentoring store teams in interpersonal communication
  • Maintains store signage and other branding to align with strategic company goals by coordinating with the Merchandising Manager and the Marketing department
  • Provides relevant and timely feedback to senior management to improve all aspects of company performance, policy, and culture
  • Oversees the resolution of customer complaints or issues by cheerful and diligently pursuing appropriate resolutions through cross-departmental collaboration
  • Ensures proper and timely deployment of updated store floor matrix plan
  • Coordinates with product vendors on customer issuers, store events, and any other activities as necessary

We Offer

  • Highly Competitive Pay (Base plus commission, $50,000 $100,000+ total)
  • Comprehensive Training Programs
  • Paid Vacation
  • Monthly Bonus Opportunities
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401K
  • Employee Discounts

Requirements

  • Excellent customer service
  • High School Diploma or equivalent, BA/BS or higher preferred
  • Relevant experience as a manager in a retail environment
  • Computer literacy (email, internet, Microsoft Office)

This employer may have workplace chemicals/products known to the State of California to cause Cancer, Birth Defects and/or Reproductive Harm.

Bonus Qualifications

  • Bilingual/Multilingual is a plus
  • Previous experience in sales, especially appliance or mattress sales, is a plus

Disclaimers

The person in this position needs to stand and sit for up to 8 hours per day, occasionally lift or move up to 25 pounds, as well as operate a computer or other office productivity machinery such as a calculator, copy machine, printer.

This employer may have workplace chemicals/products known to the State of California to cause Cancer, Birth Defects and/or Reproductive Harm

Benefits

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule

  • 8 hour shift
  • Holidays
  • Weekend availability

Supplemental Pay

  • Bonus pay

COVID-19 considerations

All local and state Covid-19 precautions are in place dail

Experience

  • Customer Service: 5 years (Preferred)
  • Retail Management: 3 years (Preferred)
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