eCommerce Customer Service Sales Associate

Job description

Airport Home Appliance is a “Family-Owned Appliance Retailer “that offers the largest selection of appliance brands in Northern California. Our E-Commerce department is the fastest growing part of our business that is looking for self-motivated Full Time or Part Time E-commerce customer service sales associates to make difference.

Responsibilities

• Provide coverage support for the live chat, phone, and e-mail enquiries. Also offer customers products & services to meet their needs.
• Take phone orders, enter them into computer system and set up delivery after phone consultation.
• Work with purchasing, logistics & Installation department to make sure customer orders are delivered & installed to customer’s satisfaction.
• Expedite the resolution of customer deliveries, returns and enquiries to maximize customer satisfaction.
• Meet monthly sales & customer satisfaction goals assigned by E-Commerce Manager.
• Maintain your knowledge of the products & services we offer to customers by attending training events in store, corporate office, online and occasionally off site at vendor training events.

Experience

• 2+ years’ experience in retail sales or customer service.
• Experience using oracle based ERP such as Netsuite and CRM software such as Sales Force is plus.
• Proven ability to learn quickly about technology products and services.
• A passion for service and customer engagement.
• Committed to total customer satisfaction with outstanding communication, interpersonal skills, and professionalism.
• A team player.
• Previous Appliance Sales Experience is preferred but optional.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule

• 8 hour shift

Ability to commute/relocate

• Hayward, CA 94541: Reliably commute or planning to relocate before starting work (Required)