Airport Home Appliance

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E-Commerce Customer Service Sales Associate


Work Location: One location

  • Airport Home Appliance - Hayward, CA
  • FULL TIME
  • Starting at $5,000.00/per year
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Job description

Airport Home Appliance is a “Family-Owned Appliance Retailer “that offers the largest selection of appliance brands in Northern California. Our E-Commerce department is the fastest growing part of our business that is looking for self-motivated Full Time or Part Time E-commerce customer service sales associates to make difference.

We Offer

  • Highly Competitive Pay (Base plus commission)
  • Comprehensive Training Programs
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401K
  • Employee Discounts

Job Responsibilities

  • Provide coverage support for the live chat, phone, and e-mail enquiries. Also offer customers products & services to meet their needs.
  • Take phone orders, enter them into computer system and set up delivery after phone consultation.
  • Work with purchasing, logistics & Installation department to make sure customer orders are delivered & installed to customer’s satisfaction.
  • Expedite the resolution of customer deliveries, returns and enquiries to maximize customer satisfaction.
  • Meet monthly sales & customer satisfaction goals assigned by E-Commerce Manager.
  • Maintain your knowledge of the products & services we offer to customers by attending training events in store, corporate office, online and occasionally off site at vendor training events

Requirements

  • 2+ years’ experience in retail sales or customer service
  • Proven ability to learn quickly about technology products and services
  • A passion for service and customer engagement
  • Committed to total customer satisfaction with outstanding communication, interpersonal skills, and professionalism
  • A team player
  • Previous Appliance Sales Experience is preferred but optional

Benefits

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule

  • 8 hour shift
  • Weekend availability

Ability to commute/relocate

  • Hayward, CA 94541: Reliably commute or planning to relocate before starting work (Preferred)
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