RETURN POLICY

RETURN & EXCHANGE PERIOD
All products that are eligible for return or exchange are subject to a delivery pick-up fee of $79.95. There will be a 25% restocking fee associated with all opened product. Customer will not be responsible for a restocking fee if product is unopened. Upon pick-up of refunded/exchanged product inspection is required by Airport Home Appliance delivery team.

• ALL special order products are final sales – no return or exchange
• ALL products will be inspected and signed for on the day of pick up or delivery. Exterior damage and/or product malfunction reported after the acceptance of the inspected product will go through the proper service procedures for repair.

NON-RETURNABLE ITEMS
• Labor, delivery and/or completed installation services
• Delivery accessories (i.e. gas flex lines/electric cords/water lines)
• Damaged or abused items
• Items that are used
• Items that are missing accessories
• Final sale special orders
• Clearance product sold “final sale – no return” (after 7 days)

RETURNABLE ITEMS
• All unopened stocked merchandise (non-special order/final sale) returned within 30 days of purchase
• All accessories (unopened packages)

CANCELLING HOME DELIVERY ORDERS
Home delivery orders can be canceled 24 hours prior to your scheduled delivery date by calling the showroom location at which you made your purchase. Click here for locations.

CANCELLING STORE PICK-UP ORDERS
Store pick-up orders can be canceled at any time prior to pick-up. To cancel your order please do so by calling the showroom location at which you made your purchase. Click here for locations.

REPLACEMENT MERCHANDISE
In order to receive a replacement for returned merchandise, you must place a new order. The new order must be paid in full to receive delivery of any replacement merchandise. Airport Home Appliance will deliver your replacement in the same manner as your original order. A temporary duplicate charge will be placed on your credit cards until the returned merchandise has been received and processed by our warehouse. To make a replacement order on returnable merchandise please call the store where you made your original purchase from.

Please Note: Prices of appliances are subject to change without prior notice. Products are subject to manufacturer's availability. Special orders/colors and new models have large fluctuations in availability. Prices are subject to all applicable local, state and/or excise taxes exacted at time of shipment.


REFUND POLICY

ONLINE PURCHASES:
Refunds will be credited to the original credit card or PayPal account.

IN-STORE PURCHASES:
Refunds will generally be in the same form as the original purchase. If item was paid for by credit or debit card a refund will be made to the same card. If the item was paid for with a check or cash, the amount will be refunded by check within 10 calendar days from the return date.

PROMOTIONAL ITEMS AND BUNDLES:
When an appliance or bed is returned which included a no-charge promotional item and that item is not returned the full retail value of the item will be deducted from the refund. For example; if a customer purchased a range that includes a free vent hood, the total value of the vent hood will be deducted from the refund if the vent hood is not returned with the range.

When a Bundle/Package/Promotional Suite is purchased and only part of the order is returned, the discount is void and the total discount will be deducted from the refund. For example; if a customer receives $200 in savings when purchasing a four piece kitchen package and not all four items are returned, the $200 package savings will be subtracted from the refunded amount.

OUT OF BOX ITEMS:
“Out of Box” appliances are a great way to save money. These appliances are shipped to us directly from the manufacturer and may be perfect or may have a minor scratch or dent. Most often, the scratch or dent occurred during transit from the manufacturer to a national retailer.

• Our cost is 30% - 50% less than boxed appliances and we pass the savings to our customers
• Airport Home Appliance provides a 7 DAY 100% MONEY BACK GUARANTEE.

If for any reason you are not satisfied with your “open box” purchase, you can get a 100% refund on your merchandise. Since every open box appliance is different we are only able to offer a refund and not an exchange.

Join Us

Subscribe to our mailing list to receive updates on special offers, promotions and exclusive rebates.

Dublin

6842 Village Parkway

Dublin, CA 94568

Get Directions

Hayward

20286 Hesperian Blvd.

Hayward, CA 94541

(510) 783-3494

Get Directions

San Jose

966 South Bascom Ave

San Jose, CA 95128

(408) 200-2100

Get Directions

Redwood City

2424 El Camino Real

Redwood City, CA 94063

(650) 261-0200

Get Directions

Berkeley

2524 Shattuck Ave

Berkeley, CA 94704

(510) 549-0800

Get Directions

Concord

1505 Willow Pass Rd

Concord, CA 94520-5224

(925) 265-7154

Get Directions

** NOTE: Airport Home Appliance & Mattress is committed to providing accurate information for all of our items on our website. However, typographical errors can occur and occasionally specs can change without notification. We strongly recommend that you verify product specifications and information with your customer service representative to ensure the item will fit in your space and the features meet your needs. Typographical errors in pricing may occur on our website. Airport Home Appliance & Mattress reserves the right to cancel a sale with a full refund if it is obvious an item has been advertised at a price significantly below market value or below any UMRP price due to a typographical error. If you have any questions or think you notice an error, please call (866) 304-4449 or email us.

Airport Applianc BBB Seal

Copyright © 2009 - 2017 Airport Home Appliance & Mattress All Rights Reserved.

Shop