Shopping With Us

Rebates

View our Promotions Center page to view products with available rebates. Rebates tend to have expiration dates so you will need to check the date that the offer is valid. You can also identify products with rebates by noticing the "Rebate" icon located on the particular items display image.

Low Price Guarantee

We offer a sixty (60) day price match guarantee. Please contact one of our stores for details.

Payment Options

We gladly accept Visa, Mastercard, Discover, Check and Cash. Financing is also available, see below for details.

Financing

We always have a variety of financing options available. You can of course use Visa/Mastercard/Discover or take advantage of special financing options! Often, special manufacture's programs offer longer terms (on approved credit, see store or call for details).

Delivery and Installation

Full Red Carpet Delivery Service (FULLDELSERV)       $ 79.95

Includes the following:

• Delivery and hook-up of a maximum of three free standing units, in-home, to one delivery address at one time.
• Unpacking, leveling and testing of units.
• Removal of boxes and packaging materials.

• Other services required such as installation of pedestals, stacking of laundry units (except Asko, Bosch & Miele), door reversal for refrigerator units, icemaker installations, door removal, or movement of old appliances within the home.

  The following SKUs are to be used as our way of informing the Delivery Team what is expected of them during the Full Red Carpet Delivery Service. That way, the Delivery Department will be able to determine how much time should be allotted per stop.

We require new hook-up parts to insure proper installation and safe operation of your new appliance. AIRPORT HOME APPLIANCE will not hook up any appliance using existing parts. Standard hook-up parts are:

SKU	Description	Price
RE3	Waterline for Refrigerator	9.95
DE5	Electric Dryer Kit	17.95
DG2	Gas Dryer Kit	21.95
RA1	Electric Range Cord (Free Standing)t	12.95
RG1	Electric Range Cord (Free Standing)t	12.95

The following are subject to additional charges when included in a Full Red Carpet Delivery Service:

Additional Item to be delivered (DEEXTRAPIECE)  $ 10.00 a piece

Haul Away of Existing Unit (DE222) 24.95 a piece*

* Removal of old products is available on a one for one replacement basis only, is limited to similar appliance type (no commercial grade), and will be done at the time of delivery only.

Note:    Under the Full Red Carpet Delivery Service, our Delivery Team will need and expect a clear and wide entry into your home and into the final location. They will not do anything that will put their safety at risk such as carry appliances over a fence, island, dirt pathway or stairs that are too narrow for the units to go through, etc. All electrical, plumbing and/or gas lines must be set in place, free of rust and in good working condition. In the event that any of these lines is not ready, our Delivery Team will not install the units and will just drop the merchandise in your garage. Should we be requested to come back and install the product on a later date, an additional fee equivalent to our regular delivery fee will have to be paid.

Drop Off Red Carpet Delivery Service (FSGARAGEDEL)     $ 39.95

Appliances (free-standing units) will be dropped at the curbside or in the garage only. The Delivery Team will unbox the units for inspection for any cosmetic damages. However, they will not be allowed to enter the home, assist with movement of product, hook-up units, or haul-away existing products.

Pro-Product Curbside Delivery/Drop Ship (PROGARAGEDEL)     $ 149.95

Professional, built-in and free standing appliances will be dropped at the curbside or in the garage only. The Delivery Team will unbox the units for inspection for any cosmetic damages. However, they will not be allowed to enter the home, assist with movement of product, hook-up units, or haul-away existing products. Garage should be flat and street level.

** Deliveries are limited to Alameda, Contra Costa, San Mateo/San Francisco and San Jose/Santa Clara Counties only. Deliveries to any other county are subject to additional out-of-town destination fees and require a Manager's approval.

Extended Warranty

Everything we sell at Airport Home Appliance comes with a full manufacturer’s warranty.

For Extended Warranty we offer NSI Protection Plus Service Plans, providing you with full coverage warranties that include in-home service, parts and labor. No Hidden Fees. No Deductibles. No Hassles. Please call our showroom at (510) 783-3494 for more information.

Return Policy

All returns and exchanges are subject to the following terms:

Non Returnable Merchandise

The following merchandise will be considered as final sales and are non returnable. These include but are not limited to the following:

• Special Orders – merchandise that Airport Home Appliance does not carry in its standard inventory
• Open Cartons and Installed Merchandise
• Built-In Merchandise – dishwashers, warming drawers, built-in refrigeration, coffee makers, cooktops, wall ovens, built-in microwaves, ventilation
• Trim Kits of any kind
• Sinks, Faucets and Plumbing accessories

Unopened Cartons

All returns and exchanges of merchandise (other than those mentioned above) that have not been opened are subject to a restocking fee equal to 25% of the purchase price, plus freight charges.

Waiver of Fees

Airport Home Appliance will waive restocking fees on all returns and exchanges that, in OUR determination, are due to an error on our end, such as shipping the wrong merchandise or shipping damaged merchandise. The customer is responsible for inspecting the merchandise at time of delivery and reporting any damage to Airport Home Appliance within (48) hours 510-783-3494 and asking for the Manager-on-Duty (MOD).

Timeliness

Airport Home Appliance reserves the right to refuse to accept returns or to provide exchanges more than forty eight (48) hours after receipt of merchandise by the customer.

Refund Method

Refunds will be made in the same form as the original purchase. Purchases made by cash will be refunded in the form of a check within 10 business days of the return.

Please Read Carefully

Price Changes: Prices of appliances are subject to change without prior notice.

Product Availability: Products are subject to manufacturer’s availability. Special orders/colors and new models have large fluctuations in availability.

Delivery/Installation: Additional delivery/installation charges may apply if site conditions are more complex than originally stated. All delivery hookup and Installation services are guaranteed for ninety (90) days.

Special Orders: Special order merchandise cannot be changed, canceled or returned once order is placed. 100% payment is required on all special orders.

Taxes: Prices are subject to all applicable local, state and/or excise taxes exacted at time of shipment.

Damaged Merchandise: The goods on this order should be delivered in good condition. All freight damaged merchandise MUST be reported within forty eight (48) hours of time of receipt of said units. Airport Home Appliance is not held liable for any damage or breakage occurring here after.

Website Help

Comparison Tool

You will notice a “Compare” checkbox located next to each product on our website. First select multiple “Compare” checkboxes on the desired products, then click on the “Click to Compare” link next to the checkbox. You will be taken to the comparison page where you can view a side-by-side comparison of features. You can add multiple products at a time to help you decide on the product that best meets your needs.

Pricing vs. Contact Us For Price

You might have noticed that we offer pricing for many items and others provide a “Contact Us For Price” quote form. Please don’t be discouraged! Our goal is to provide you with the best price possible which may require you to contact us for an up-to-date price. Also, due to restrictions by a few of our vendors we can only display pricing on select items. If you have a question on pricing please feel free to fill out the easy-to-use “Contact Us For Price” form and one of our sales representatives will contact you back immediately with details.

Secure Shopping (SSL)

All credit card transactions are completed using a 128-Bit SSL Encrypted Secure Transaction. With 128-Bit SSL there is never any chance of your information every being intercepted or decoded. Your security is extremely importance to us.

Shopping Assistance

• Locating Specific Products: Our website is equipped with a search box (at the top-right corner of our website), which allows you to search by keyword, model number, brand or phrase. We also have several options on the product pages to help you narrow your search including by category, types of appliances, brands, styles, colors, energy efficiency and price range.

• Contact Us For Price Form: Fill out this form and submit your questions or request for quote directly to our sales representatives. One of our knowledgeable sales representatives will get back to you immediately with your requested information. Your feedback and interest in our products is the #1 importance to us.
• Live Chat: Click on the “Live Chat” icon located at the top of our website to speak with a knowledgeable staff member through our online chat system. Live Chat is easy-to-use and a quick way for you to get your questions answered without all the hassle. If one of our representatives is unavailable to chat or is away from their desk you will be prompted with an email form to fill out and submit. We will gladly get back to you as soon as possible once we receive your request.